nn99 Privacy Policy

1 Introduction

1.1 nn99 operates an internationally licensed online casino and sports betting platform designed specifically for Pakistani players. Given the nature of our services — which involve financial transactions, age verification, and regulated gaming — the responsible handling of personal data is both a legal obligation and a core operational commitment.

1.2 This Privacy Policy applies to all personal data collected through the nn99 website (nn99.ws), including during account registration, identity verification (KYC), deposit and withdrawal processes, customer support interactions, promotional activities, and general platform usage.

1.3 This policy should be read alongside the nn99 Terms & Conditions and the Responsible Gaming Policy, both of which are incorporated by reference and form part of the overall agreement between you and nn99.

1.4 We have written this policy in clear English to ensure that players in Karachi, Lahore, Islamabad, Faisalabad, and across Pakistan can fully understand how their data is handled — without needing a legal background to make sense of it.

2 Data Controller

2.1 For the purposes of this Privacy Policy, the data controller is nn99, the operator of the online gaming platform accessible at nn99.ws. nn99 holds an international gaming license and is responsible for determining the purposes and means by which your personal data is processed in connection with the platform.

2.2 All data processing activities carried out by nn99 are governed by the terms of its international gaming license, which imposes strict obligations regarding data protection, anti-money laundering (AML) compliance, and responsible gaming monitoring. These regulatory obligations form a core part of the lawful basis on which nn99 processes certain categories of personal data.

2.3 For all data-related queries, requests, and complaints, Players may contact nn99 directly via the customer support email address provided in Section 14 of this policy.

3 Data We Collect

3.1 nn99 collects only the personal data that is necessary for the purposes described in this policy. The categories of personal data we collect are set out below:

3.1 Registration & Identity Data

When you create a nn99 account, we collect your legal full name, date of birth, email address, mobile phone number, country of residence, and chosen username. This information is required to create and maintain your account.

3.2 Identity Verification (KYC) Data

To comply with our licensing obligations and to prevent underage gambling, nn99 requires identity verification before processing withdrawals and in certain other circumstances. KYC data may include:

• Scanned copy or photograph of your National Identity Card (CNIC), passport, or driving licence
• Proof of address documents (e.g., utility bill, bank statement from HBL, UBL, or Meezan Bank)
• Proof of payment method ownership (e.g., JazzCash or EasyPaisa account screenshot)
• Source of funds documentation for high-value accounts
• A selfie or facial photograph for liveness verification purposes

3.3 Financial & Transaction Data

We collect records of all deposits, withdrawals, and in-platform transactions, including deposit method identifiers (e.g., JazzCash mobile number, EasyPaisa account reference, bank account details), transaction amounts in PKR, timestamps, and transaction status. We do not store full card numbers or complete bank account numbers — only the reference identifiers required for payment reconciliation.

3.4 Gaming & Betting Activity Data

nn99 records your gaming and betting activity on the platform, including game sessions played, bet amounts, win/loss outcomes, wagering history, and responsible gaming tool usage (e.g., deposit limit settings, self-exclusion requests). This data is used for platform operation, responsible gaming monitoring, and dispute resolution.

3.5 Technical & Device Data

When you access nn99, we automatically collect certain technical data including your IP address, browser type and version, operating system, device type, screen resolution, session timestamps, and referring URL. This data is used for security, fraud prevention, and platform optimisation.

3.6 Communications Data

When you contact nn99 customer support — whether via live chat, email, or any other channel — we retain records of those communications, including the content of messages, timestamps, and resolution outcomes. This is necessary for quality assurance, dispute resolution, and training purposes.

3.7 Marketing Preferences

If you opt in to receive promotional communications from nn99, we will retain your marketing preferences and a record of your consent. You may withdraw consent at any time through your account settings or by contacting support.

4 How We Collect Data

4.1 nn99 collects personal data through the following means:

• Directly from you — during account registration, KYC submission, deposit and withdrawal requests, customer support interactions, and when you update your account profile.
• Automatically — via cookies, session tracking technologies, server logs, and analytics tools when you browse or use the nn99 platform. See Section 7 for full details on cookies.
• From third parties — including identity verification service providers (for KYC), payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay), and fraud prevention partners. All third-party data sources used by nn99 are contractually bound to handle your data in a manner consistent with this policy.

5 Purpose & Legal Basis for Processing

5.1 nn99 processes personal data only where there is a clear and lawful purpose. The following table sets out the primary processing purposes and the corresponding legal basis for each:

5.2 Where nn99 relies on your consent as the legal basis for processing (e.g., for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6 Data Sharing & Third Parties

6.1 nn99 does not sell, rent, or trade your personal data to unaffiliated third parties for commercial or marketing purposes. Data sharing is limited to the following categories of recipients, each of whom is bound by contractual data protection obligations:

6.1 Licensed Game Providers

To deliver casino games and sports betting markets on the nn99 platform, we share limited session and account data with our licensed game technology providers. This data is used solely to run the games you play and to maintain game session integrity. Game providers are not permitted to use this data for their own marketing or profiling purposes.

6.2 Payment Processors

To process deposits and withdrawals in PKR, nn99 shares necessary transaction data with payment partners including JazzCash, EasyPaisa, SadaPay, and affiliated banking partners (HBL, UBL, Meezan Bank). Only the data required to complete the specific transaction is shared.

6.3 KYC & Identity Verification Providers

nn99 engages licensed third-party identity verification services to conduct KYC checks. Document images and identity data submitted during the verification process are processed by these providers under strict data processing agreements. Verified status is returned to nn99; raw document data is retained only as long as required by applicable regulatory retention obligations.

6.4 Fraud Prevention & AML Partners

To protect the integrity of the platform and comply with anti-money laundering obligations under our gaming license, nn99 may share relevant transaction patterns and device fingerprint data with specialist fraud detection services. These services operate under contractual restrictions and may not use shared data for any purpose other than fraud and AML screening for nn99.

6.5 Regulatory Authorities

nn99 is legally required to share certain data with the regulatory authority under whose jurisdiction it holds its international gaming license, and with law enforcement agencies where legally compelled to do so. nn99 will not share your data with law enforcement beyond what is strictly required by a valid legal obligation or court order.

7 Cookies & Tracking Technologies

7.1 The nn99 website uses cookies and similar tracking technologies to ensure the platform functions correctly, to maintain your session when you are logged in, and to gather anonymised usage statistics that help us improve the site experience for Pakistani players.

7.2 The following categories of cookies are used on nn99.ws:

• Strictly Necessary Cookies: These are essential for the platform to function. They maintain your login session, remember your language and currency preferences, and enable secure account access. These cookies cannot be disabled without breaking core site functionality.
• Functional Cookies: These remember your preferences — such as your preferred deposit method or responsible gaming settings — so you do not have to reconfigure them on every visit.
• Analytics Cookies: These collect anonymised data about how players navigate the nn99 platform, which pages are most visited, and where users encounter difficulties. This data is used to improve site performance and user experience. Analytics data is aggregated and does not identify individual players.
• Security Cookies: These assist in fraud detection and help identify suspicious login attempts or unusual session behaviour.

7.3 nn99 does not use third-party advertising cookies or retargeting pixels that track your browsing behaviour across other websites.

7.4 You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies may prevent you from accessing your account or using certain platform features. For all other cookie categories, you may opt out without affecting your ability to use the core platform.

8 Data Retention

8.1 nn99 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, and for as long as required by applicable regulatory and legal obligations. The following retention periods apply as a general guide:

• Active Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping requirements.
• KYC Documents: Retained for a minimum of five (5) years from the date of verification or account closure, whichever is later, in accordance with AML and licensing obligations.
• Financial Transaction Records: Retained for a minimum of five (5) years following the date of each transaction.
• Customer Support Communications: Retained for two (2) years from the date of the interaction, or longer if the communication is relevant to an ongoing dispute or investigation.
• Marketing Preferences: Retained until you withdraw consent or close your account, plus a reasonable period to process the withdrawal.
• Technical & Device Logs: Retained for up to twelve (12) months in standard form; longer in aggregated or anonymised form for platform analytics purposes.

8.2 Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual player.

9 Data Security

9.1 nn99 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser or app and nn99 servers
• Encryption at rest for all sensitive personal and financial data stored on nn99 infrastructure
• Role-based access controls ensuring that nn99 staff can only access the specific data necessary for their operational function
• Multi-factor authentication requirements for all administrative access to systems holding personal data
• Regular third-party penetration testing and vulnerability assessments of the nn99 platform
• Continuous monitoring for suspicious activity, intrusion attempts, and anomalous data access patterns
• Documented incident response procedures in the event of a data breach

9.2 In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, nn99 will notify affected players without undue delay and will report the breach to the relevant supervisory authority in accordance with applicable law.

10 Your Data Rights

10.1 As a player on the nn99 platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact nn99 customer support using the contact details in Section 14. nn99 will respond to all valid data rights requests within thirty (30) calendar days.

11 Children & Minors

11.1 If you are a parent or guardian and believe that a person under 21 in your care has registered an account on nn99, please contact customer support immediately. nn99 will investigate and take appropriate action without delay.

11.2 nn99 employs age verification as a mandatory step in the account registration process. Where age cannot be confirmed through registration data alone, KYC verification will be required before any real-money play is permitted.

12 International Data Transfers

12.1 As an internationally licensed gaming platform serving Pakistani players, nn99 may need to transfer your personal data to servers or service providers located outside Pakistan. Such transfers may occur in connection with cloud hosting infrastructure, KYC verification services, or game provider integrations.

12.2 Whenever personal data is transferred internationally, nn99 ensures that appropriate safeguards are in place to protect your data to at least the same standard as this Privacy Policy requires. These safeguards may include:

• Standard contractual clauses or equivalent data transfer agreements with all recipient entities
• Transfers only to jurisdictions that maintain adequate data protection standards
• Binding corporate rules where data is transferred within a group of companies

12.3 You may request further information about the specific safeguards in place for any international data transfer by contacting nn99 customer support.

13 Updates to This Privacy Policy

13.1 nn99 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — meaning they significantly affect the way your personal data is processed or your rights under this policy — nn99 will notify registered players via the email address associated with their account at least fourteen (14) days before the changes take effect.

13.2 For minor, non-material changes (such as clarifications of existing practices or corrections to typographical errors), nn99 will update the policy on this page without direct notification. The "Effective Date" at the top of this policy will be updated to reflect the date of the most recent revision.

13.3 Continued use of the nn99 platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the updated policy, you should cease using the platform and may request account closure through customer support.

14 Contact & Complaints

14.1 If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how nn99 has handled your personal data, please contact the nn99 data support team. We are committed to addressing all privacy-related queries promptly and transparently.

14.2 If you are not satisfied with nn99's response to your privacy concern, you have the right to escalate your complaint to the relevant supervisory authority under nn99's international gaming license jurisdiction. Details of the applicable authority are available upon request from the nn99 customer support team.

14.3 nn99 encourages Players to contact us directly in the first instance. The vast majority of privacy and data queries can be resolved quickly through direct communication with our support team, which is available 24 hours a day, seven days a week, in both English and Urdu.